Shipping policy

Shipping Policy

Last Updated: November 3, 2026

At VELORÉ, we aim to make every delivery experience as smooth and convenient as possible. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

  • Orders are processed after successful payment confirmation.

  • Processing generally takes 1–3 business days.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • Processing times may vary depending on product availability and supplier handling.

2. Shipping Destinations

VELORÉ currently intends to serve customers within India.

Delivery availability depends on the shipping partner and the delivery address provided at checkout.

3. Estimated Delivery Time

Estimated delivery times are:

  • Processing time: 1–3 business days.

  • Standard delivery: approximately 5–12 business days after dispatch.

These are estimates, not guaranteed delivery dates. Remote locations, public holidays, courier delays and other circumstances may extend delivery times.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Any free-shipping promotions will be subject to their stated conditions.

5. Order Tracking

Where tracking information is available, customers will receive tracking details through their registered email address or phone number after dispatch.

Tracking updates may take some time to appear in the courier system.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details, including their full address, PIN code and contact number.

Please contact us as soon as possible if you notice an error. Changes cannot be guaranteed once an order has been dispatched.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period, please contact us.

We will coordinate with the relevant shipping partner or supplier to investigate the issue and provide an appropriate update or resolution.

8. Damaged or Incorrect Deliveries

If an order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photographs or videos showing the issue.

Eligible cases will be handled according to our Return & Refund Policy and applicable consumer protection laws.

9. Delivery Issues

Deliveries may be affected by incorrect addresses, unavailable recipients, courier restrictions or other circumstances outside our reasonable control.

If a shipment is returned to us, we will contact the customer to discuss the available options.

10. Contact Information

For shipping and delivery questions, contact us:

Brand: VELORÉ

Email: abhigyandey497@gmail.com

Phone: +91 62962 37575

VELORÉ — Elegance for Everyday Living.