Terms of service

Terms of Service

Last Updated: November 3, 2026

Welcome to VELORÉ. These Terms of Service govern your access to and use of our website and shopping services. By visiting our website or placing an order, you agree to these terms.

1. About VELORÉ

VELORÉ is an online retail brand offering selected home, lifestyle and everyday products.

Throughout these terms, "we", "us" and "our" refer to VELORÉ, and "you" refers to our customers and website visitors.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a purchase agreement under applicable law, or that you are using the website with the involvement and consent of a parent or legal guardian where required.

3. Products and Pricing

  • We aim to display accurate product descriptions, images and prices.

  • Product colours and appearance may vary slightly depending on screens and lighting.

  • All prices are displayed in the currency specified at checkout.

  • Prices, availability and product descriptions may change without prior notice.

  • Applicable taxes and delivery charges will be displayed where relevant during checkout.

We reserve the right to correct genuine pricing or listing errors and to cancel affected orders with an appropriate refund where payment has already been collected.

4. Orders and Payments

Placing an order constitutes a purchase request. An order is accepted when we confirm it.

We reserve the right to refuse or cancel orders in circumstances such as suspected fraud, inaccurate pricing, stock unavailability or delivery restrictions.

Customers must provide accurate billing, shipping and contact information.

Payments must be completed through the payment methods made available at checkout.

5. Shipping and Delivery

Delivery estimates are provided for guidance and may vary due to supplier processing, courier operations, weather conditions or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Any applicable shipping charges and estimated delivery information will be shown during checkout.

6. Returns and Refunds

Returns, exchanges and refunds are governed by our separate Return & Refund Policy.

Please review that policy before placing an order. Nothing in these terms limits rights that customers have under applicable consumer protection laws.

7. Promotions and Discounts

Promotional offers may be subject to specific conditions, availability and expiry dates.

We reserve the right to correct errors or discontinue promotions where legally permitted.

8. Intellectual Property

All original website content, branding, logos, graphics, designs and written material belonging to VELORÉ are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute or commercially use our original content without prior written permission.

Product images and materials supplied by third parties may remain the property of their respective owners.

9. Prohibited Uses

You agree not to:

  • Use this website for unlawful purposes.

  • Submit fraudulent orders or payment information.

  • Attempt to interfere with website security or functionality.

  • Copy or misuse website content without permission.

  • Provide false or misleading information.

10. Third-Party Services

Our website may use third-party services, including payment processors, suppliers and delivery partners.

Their services may be governed by separate terms and privacy policies. We are not responsible for independent third-party systems beyond our legal obligations.

11. Limitation of Liability

To the extent permitted by applicable law, VELORÉ shall not be liable for indirect or consequential losses arising from website interruptions or circumstances outside our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded, including applicable consumer rights.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.

13. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be published on this page with a revised date.

Your continued use of the website after an update constitutes acceptance where legally applicable.

14. Governing Law

These terms are governed by the laws of India, subject to applicable consumer protection laws and the jurisdiction of competent courts.

15. Contact Information

For questions about these Terms of Service, please contact us:

Brand: VELORÉ

Email: abhigyandey497@gmail.com

Phone: +91 62962 37575

Website: veloreco.store.

VELORÉ — Elegance for Everyday Living.